Terms & Conditions
1. Application of Terms & Conditions of Business
Ogada Group (the Company) shall supply, and the Customer shall purchase, Products & Services in accordance with the accepted quotation which shall be subject to these Terms and Conditions, and the contract shall be to the exclusion of any other terms and conditions made by the Customer.
2. Quote Validity
Quotes are valid for 30 days from the date of issuance.
3. Confirmation and Surcharge
Confirmation on exhibition stands less than 21 days prior to the build date may result in a surcharge.
4. Payment Terms
An 80% deposit is required upon order placement, with the remaining balance payable upon delivery.
For display products, full payment is required prior to delivery.
Additional services and costs, as may be approved by Client during the project/shows/events, etc. shall be due within 10 days of invoicing. Client’s obligations for payment shall exist irrespective of changed / cancelled shipping dates, conference, event, etc.
Ownership in and to the goods delivered by the company to the Customer vests in the Company until full payment hereof has been made by the customer and shall only pass on full payment being received by the Company.
The term ‘payment’ means cleared funds visible in the Company’s bank account. The Company does not accept remittance advice notes, bank transmission documents, or any other bank documentation as proof of payment.
5. Responsibility Disclaimer
The Company cannot be held responsible for any client items removed from a show or event.
6. Rental Terms
Unless otherwise specified, all items are for rental.
7. Copyright and Confidentiality
All designs are copyright protected and remain the property of The Company. The information in the quote and related drawings is confidential and may not be disclosed without written permission.
8. Print Ready Artwork Presented by a customer or Customers Graphic Designer
It is a Customer’s responsibility to ensure artwork submitted to us as ‘print ready’ is set up correctly, contains files that are suitable for large format output, and is presented with PDF proofs. The artwork must be set up according to the 2D panel plans and panel positioning plans provided by the Company, and is correctly placed into the InDesign artwork templates, also provided by the Company.
The Company will endeavour to identify any technical, file, or set up issues as part of its file checking procedure before going to print, but it cannot accept responsibility for unsuitable or incorrectly set up artwork, and reserves the right to charge for panel re-prints resulting from artwork errors at the full selling price.
9. Colour Accuracy
The Company uses industry standard CMYK large format printing process. In the case of artwork supplied to it by the Customer (or by the Customer’s graphic designer or design agency), it is imperative that the artwork has been correctly prepared and formatted correctly; be setup as 4-colour CMYK, Pantone or ‘spot-colour’; and PDF proofs are supplied of every graphic panel to be printed. PDF proofs must have any important pantone colour noted on the proof so that the Company can check accuracy when printed.
CMYK 4-colour process print output will vary based on a number of factors including: the individual printer used; ink manufacturer; ink type; the base media type; the base media batch; the over-laminate type; the over-laminate batch.
Print produced using CMYK 4-colour process will not always result in accurate matching to pantone colours; furthermore, the Company cannot guarantee a colour match to other print media or other colour standard.
If specific brand or spot colours are required with a high degree of accuracy, Pantone colour references must be supplied alongside the CMYK colour references.
In such circumstances the Company will use its judgment and experience to achieve the best possible result.
Colour swatches/proofs of colour match test prints will not be supplied to the Customer unless specifically requested. The Company reserves the right to charge for the production of test prints created for this purpose, and for their delivery to the Customer.
10. Changes to Artwork During or After Graphics Production
New (replacement) graphics panels that are required to be produced due to a change in artwork after approval and sign-off will be charged at the full selling price.
The charges apply whether the relevant panels have been part-produced or fully-produced and finished.
11. Fabric Graphic Handling
Printed fabric graphics will be retained for two weeks after a show or event. Graphics not collected within this period will be upcycled unless prior arrangements are made.
12. Complaints
Complaints should be notified to the Company in writing within 7 days of receiving materials, or 7 days after the end of an event. The Company requires the exhibition materials to be returned for inspection at the Customer’s cost. The Company will inspect the materials and report back to the Customer at the earliest opportunity.
13. Force Majeure
Neither the Company nor a Customer shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: prohibited access to or closure of an event venue; cancellation of an event due to Organisers becoming insolvent; power failure; Internet Service Provider failure; industrial action; civil unrest; fire; flood; storms; earthquakes; acts of terrorism; acts of war; governmental action; pestilence or disease including a pandemic such as Covid-19; or any other event that is beyond the control of the party in question.
This provision also applies to situations where the Client fails to meet specified time deadlines.
14. Extent of Terms
These Terms of Business shall apply exclusively to all contracts between the Company and its Customers.
No amendments, variations or exclusions shall apply to the terms without the prior agreement and written consent by a Director of the Company.
15. Changes to Terms
The Company reserves the right to change these Terms of Business at any time without prior notice.
Its latest Terms of Business are available on its website or at any time on request.